Scaling a platform organisation to 10,000 developers at Fiserv

The core challenge was aligning key leaders and architects on a common understanding of Platform Engineering and Internal Developer Platforms. While the client had most of the necessary components for an IDP, the lack of a dedicated portal and underlying automated/standardised system meant the platform relied on a slow and error-prone human orchestration layer. Individual stakeholders held differing viewpoints, which prevented a unified vision of what the platform should be. Having adopted a product mindset since 2024, the organisation was seeking a long-term approach to continuously evolve their IDP, moving beyond a "one and done" project mentality.

After years of building without a clear definition of their platform's purpose, Fiserv's team left the workshop week with a clear platform strategy, aligned leadership, and unblocked delivery momentum. Without that clarity, 300+ engineers risked continuing to build components that weren't cohesively integrated or tied to measurable outcomes. The advisory engagement that followed was a natural extension, accelerating implementation and governance over the course of a year-plus partnership.