Healthcare · PBM · 5,000–10,000 employees
"We came in knowing we had a good platform, but not quite knowing how to take it to the next level or bring everyone along. The benchmarking gave us a clear picture of where we stoo…" — Chris Lichfoldt, Director of Platform Engineering
Prime Therapeutics is a leading pharmacy benefit manager serving over 33 million members across the US, partnering with health plans to deliver clinically appropriate, cost-effective medication management.
Prime Therapeutics had an advanced platform already in place, but the team wanted to benchmark where they stood against industry peers, resolve internal misalignment on platform scope and business value, and identify what to focus on next. The challenge wasn't starting the journey, it was knowing how to move it forward with confidence and shared direction across engineering and product groups.
Our trainer worked with Prime's platform and engineering teams across two days, combining classroom sessions with hands-on workshops. The engagement surfaced key pain points, aligned the group on the business value of their platform initiative, and produced a shared plan for designing and building their Minimum Viable Platform. The benchmarking assessment ahead of the engagement gave the team a clear baseline and made the conversation immediately grounded in their specific context.
By the end of the workshop, Prime had clearer internal alignment on platform ownership, a defined MVP scope, and a shared vocabulary across engineers and product owners. Without that alignment, the infrastructure investment already made risked delivering a fraction of its intended value. What started as a two-day engagement has grown into an ongoing advisory partnership, now over a year in.
We came in knowing we had a good platform, but not quite knowing how to take it to the next level or bring everyone along. The benchmarking gave us a clear picture of where we stood, and the workshop gave us something concrete to build from together. It was exactly the kind of structured, outside perspective we needed.
45 minutes with one of our named practitioners. One-page risk report follows.